Service Manager

This is the latest version of the help for Ivanti Service Manager 2018. If you cannot find some of the features described in the help, you may be using an older version of the application. To upgrade the application, click here.
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Best Practices

The following are the best practices for ITIL standards compliance when using Service Manager:

•Working with the Service Catalog

•Working with Changes and Change Management

•Working with Configuration Item Management

•Working with Incidents and Incident Management

•Working with Inventory Management

•Working with Problems and Problem Management

•Working with Knowledge Management

•Home 

•Working with Releases and Release Management

•Working with Service Availability Management

•Working with Event Management

•Working with Financial Management